cC
chantellies C

1 reviews | Active since Oct 2016

12 Oct 2016, 11:03

Not Keeping With Payment Arrangements Made And Then Ignoring A Person

<p>I have made payment arrangements with Boodle for the last repayment on my load to go off at a specific time of the month... and the very next day TWO debit orders went off of my account.<br /> <br /> I have been trying to sort out this problem and get my money back for just under a week and have had no luck.</p> <p><br /> I have tried calling Boodle... NUMEROUS TIMES, which usually just results in the line getting dropped in my ear.<br /> Emails don't work. <br /> There is no way to get a hold of Boodle to sort out this problem.</p> <p><br /><br />Absolutely repulsed.</p> <p> </p> <p> </p>

0
Replies (1)
Boodle
Boodle's reply28 Oct 2016, 14:16
Official

Good day Chantell

Thank you for bringing this to our attention

As per our conversation the matter has been resolved and the refund was successfully processed.

We apologise for the inconvenience that you have experienced.

In future should you have any feedback on our service you are most welcome to send the feedback to ***.

Kind Regards,

Nhlanhlenkulu Nkosi

Customer Care Team Leader