1 reviews | Active since Aug 2011
No update to loan status even though a full settlement has been made
<p>I made a full payment on my loan over the weekend and a proof of payment sent by email early yesterday morning. Payment should have already been reflecting in Boodle's account yesterday. But each time i follow up, i am told that the matter has been escalated to the finance department, which by the way you are not allowed to communicate with.... I am tired of hearing the same excuses. My Boodle "ranking" is 5 star according to my profile but given the lengthy delays I will be resorting to taking my business elsewhere.</p>
Now it turns out that the support staff that i had a live chat with over the weekend had supp**** me the incorrect banking details which will only be rectified tomorrow. thats 3 days after the day that i made the payment. Luckily I took screen shots of the live chat so that i have proof of the details supp**** to me but this hasn't helped to speed up the process so I wont be a returning customer
Now it turns out that the support staff that i had a live chat with over the weekend had supp**** me the incorrect banking details which will only be rectified tomorrow. thats 3 days after the day that i made the payment. Luckily I took screen shots of the live chat so that i have proof of the details supp**** to me but this hasn't helped to speed up the process so I wont be a returning customer
Good day
Thank you for bringing this to our attention.
As per our conversation, the account was updated and closed. the matter has been resolved.
We apologise for any inconvenience caused.
Kind Regards,
Nhlanhlenkulu Nkosi
Customer Care Team Leader
Good day
Thank you for bringing this to our attention.
As per our conversation, the account was updated and closed. the matter has been resolved.
We apologise for any inconvenience caused.
Kind Regards,
Nhlanhlenkulu Nkosi
Customer Care Team Leader