No transparency - insufficient information - bad financial decision

I am at a loss for words with the service I have received from Boodle. The sales advisor did not provide sufficient and clear information regarding the loan application and gave me the impression that I will be liable for 1 loan installment-only to find that my account got debited twice as I have 2 loans running simultaneously. This is nonsense and I would have not made such a bad financial decision had I known that I will be liable to pay almost R4000 in loan repayments. Wow, the advisor is now ignoring me and has failed to return my call back request. I am appalled as this is not treating clients fairly. You have provided incorrect information and have left me in a difficult position.