IS
Imran S

1 reviews | Active since Apr 2013

05 Dec 2016, 12:39

no data base

<p>since my last review abt service and a note for boodle to set up and individual database for each customer, nothing has been done. boodle ad says that pay out is done in 10mins . ..wrong it takes abt a day or so. even if you upload ur documents in time. there is a lot of false advertising on boodle side and i am sure that if a closer look is done by the right people, a lot of false advertising and staements made by boodle can be found... i stand to be corrected and that is because i am still waiting for more than 3 hours for terms and conditions to be emailed to me,. there is still no follow up done by boodle to customers for documents required. i guess people like me spend over R200 a month on calls to boodle only only to find out that more documents are required altough boodle has a history of the same documents sent abt 2 weeks ago. boodle seriously needs to get their act in order and invest a small cash amount to set up a customer data base. i have to compliment Mr Lebaka on the way he handles customers. now i am sure that i will get a call from boodle in 10 mins or so apologising again as the they did the last time.</p>

0
Replies (1)
Boodle
Boodle's reply12 Jan 2017, 17:17
Official

Good day

Thank you for bringing this to our attention.

As per our conversation, this matter has been resolved.

We apologise for any inconvenience caused.

Kind Regards,

Nhlanhlenkulu Nkosi

Customer Care Team Leader

Best regards,