No customer service
To whom it may concern:
Your customer service is non existand. I have had no response as yet with regards to my query. It is simple. TransUnion is not updated with my payments made. You guys must send through the coorrect info. TransUnion shows that my last payment was made in August 2021, where in fact I paid September, October, November and now December 2021. This also has a negative effect on my credit score as the balance outstanding is also not correct. All my other emails was also ignored. If I do not receive feedback by close of business today I will contact the Ombudsman and put in a dispute. Why must I beg for a service that you guys must give by law.
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Replies (4)0
Replies (4)
Boodle's replyOfficial
02 Dec 2021, 16:58Good Day Martin Thank you for bringing this to our attention. An urgent request to update your payment profile has been sent to all credit bureaus including TransUnion, further communication will be sent to you once we receive feedback. If you wish to follow-up directly with TransUnion, you can contact their support team on the details below: · Transunion - *** – email: *** In future should you require any information or assistance you are most welcome to send an email to *** or contact us on 0861 Boodle (266 353) Kind RegardsBoodle Team
Boodle's reply02 Dec 2021, 16:58
Official
Good Day Martin Thank you for bringing this to our attention. An urgent request to update your payment profile has been sent to all credit bureaus including TransUnion, further communication will be sent to you once we receive feedback. If you wish to follow-up directly with TransUnion, you can contact their support team on the details below: · Transunion - *** – email: *** In future should you require any information or assistance you are most welcome to send an email to *** or contact us on 0861 Boodle (266 353) Kind RegardsBoodle Team
's updateReviewer Update
10 Dec 2021, 08:53Hi Boodle. I send emails but it was ignored. This matter has still not been resolved
's update10 Dec 2021, 08:53
Reviewer Update
Hi Boodle. I send emails but it was ignored. This matter has still not been resolved
Boodle's replyOfficial
10 Dec 2021, 15:20 Good Day Martin Thank you for bringing this to our attention. Please note that a follow up email has been sent to TransUnion regarding the payment update, further communication will be sent to you once we receive feedback. If you wish to follow-up directly with TransUnion, you can contact their support team on the details below: · Transunion - *** – email: *** In future should you require any information or assistance you are most welcome to send an email to *** or contact us on 0861 Boodle (266 353) Kind RegardsBoodle Team
Boodle's reply10 Dec 2021, 15:20
Official
Good Day Martin Thank you for bringing this to our attention. Please note that a follow up email has been sent to TransUnion regarding the payment update, further communication will be sent to you once we receive feedback. If you wish to follow-up directly with TransUnion, you can contact their support team on the details below: · Transunion - *** – email: *** In future should you require any information or assistance you are most welcome to send an email to *** or contact us on 0861 Boodle (266 353) Kind RegardsBoodle Team
Boodle's replyOfficial
14 Dec 2021, 11:38Good Day Martin
Thank you for bringing this to our attention. Kindly be advised that feedback has been received from TransUnion confirming that your Monthly installments have been updated.
In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353) Kind Regards Boodle Team
Thank you for bringing this to our attention. Kindly be advised that feedback has been received from TransUnion confirming that your Monthly installments have been updated.
In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353) Kind Regards Boodle Team
Boodle's reply14 Dec 2021, 11:38
Official
Good Day Martin
Thank you for bringing this to our attention. Kindly be advised that feedback has been received from TransUnion confirming that your Monthly installments have been updated.
In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353) Kind Regards Boodle Team
Thank you for bringing this to our attention. Kindly be advised that feedback has been received from TransUnion confirming that your Monthly installments have been updated.
In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353) Kind Regards Boodle Team