No consistency!!!!!

I app**** for a pay day loan. It was approved and the quote was sent to me to accept. When I read through the quote I realised I inserted the wrong repayment date. I asked for the repayment date to be updated. I was told that the repayment date cannot be updated and that my application would need to be cancelled so that I can reapply with the correct repayment date. After waiting forever, eventually my application was cancelled and I reapp****. I submitted the same payslips I submitted the first time. Now my payslips are a problem. Why were my payslips not a problem the first time I app****??????????????? How many more days must I wait now?????