mD
monya D

1 reviews | Active since Jul 2016

02 Sept 2016, 12:24

NEW WEB PAGE A NIGHTMARE!!!!!!!!!!!!

<p>Dear MONYA<br /> Our systems show that your Boodle loan has not been repaid on the repayment date as originally agreed and your account is now overdue. <br /> If you have already paid the overdue amount below - thank you for doing so! You can then safely ignore this email.</p> <p>Loan Number<br /> ********** 6 <br />Repayment Date<br />26-08-2016 <br />Repayment Amount<br />R 3 538.41 <br />Overdue Amount<br />R 3 416.10<br />From: MONYA MARAIS ********** <br /> Sent: 27 August 2016 08:16 AM<br /> To: Boodle Support<br /> Subject: Fwd: Oops! Your Boodle loan is overdue (Loan# ********** 6) [pfCase: ********** , pfTicket: ********** ]there is more than enough money in my account. stop with the threats and sort out your system problems!!!!!!!I am sick and tired of your sms and email threats starting last week already.Your system is the problem. NOT ME!!!!!!!!!!!!!!!</p> <p>--------- Forwarded message ----------<br /> From: MONYA MARAIS ********** /> Date: Saturday, 27 August 2016<br /> Subject: Dippenaar - ********** 6<br /> To: ********** ********** /> also do not dare and deduct any cent more than our agreement. not my fault your system is not working</p> <p> </p>

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Replies (3)
Boodle
Boodle's reply14 Sept 2016, 11:22
Official

Good day Monya

Thank you for bringing this to our attention.

Our attempts to contact you on your cell number and work number were unsuccessful however your account has been updated and closed.

In future should you have any feedback on our service you are most welcome to send the feedback to ***.

Kind Regards,

Nhlanhlenkulu Nkosi

Customer Care Team Leader

mD
monya D's update14 Sept 2016, 14:39
Reviewer Update
AND MY MONEY THAT WAS DEDUCTED AFTER I TOLD YOU NOT TO, HAVE STILL NOT BEEN PAID BACK INTO MY ACCOUNT DESPITE NUMEROUS PHONECALLS FROM YOU TO TELL ME IT HAS BEEN SORTED OUT!!!!!!!!!!!!!!!!!!! -------- Forwarded message ---------- From: MONYA MARAIS ********** /> Date: Saturday, 27 August 2016 Subject: Dippenaar - ********** 6 To: ********** ********** /> also do not dare and deduct any cent more than our agreement. not my fault your system is not working
Boodle
Boodle's reply14 Sept 2016, 15:31
Official

Good day Monya

Our attempts to contact you on your contact details provided were unsuccessful. Kindly be advised your refund was processed into your account on 05/09/2016, please check your account and confirm with our customer care department.

In future should you have any feedback on our service you are most welcome to send the feedback to ***

Kind Regards

Nhlanhlenkulu Nkosi

Customer Care Team Leader