making sure u have a smile on ur dial

<p>Thats Boodles telephonic lingo. Yet after 25 calls and agents having personal conversations putting the phone down after they answer. I did an application last year everytime it is declined due to a standard bank credit card and a homeloan which is on my wifes name. I constantly have fights or rather my wife has fights with boodle to get the loan approved. Every consultant is rude not eager to help. Last year my wife spoke to Mpho and nothing was resolved. To this date. They keep declining due to this. How can they put a smile on my dial when they put the phone down when they are suppose to answer the call.</p>