LN
Linda N

1 reviews | Active since May 2013

21 Apr 2017, 11:24

Loan paid into incorrect banking account

<p>I app**** for a loan and it was paid into the wrong account even though Boodle Loans had the correct details online after I given to them verbally. Nkosi - Team leader is terrible never give feedback, Palesa his Supervisor promised to call me but never did it has been three weeks now. I was told it has been escalated to the CEO Yaron Beinstein but never then still nothing. Two days ago was told Lizel Halls Finance manager is handling it and then we'll get feedback on 19/04/2017 nothing until now. I called and requested for Nkosi on 20/04/17 and was told he is on a call will call back but nothing. Today 21/04/17 still nothing from this company. Boodle loans provides the worst service ever, I will not pay for funds I did not get. I wonder if they have a return call /email or Hello peter policy. This is audeciuos to say the least about boodle.</p>

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Replies (1)
Boodle
Boodle's reply12 May 2017, 10:30
Official

Good day Linda

Thank you for bringing this to our attention.

As per our conversation, the matter was referred to our finance department. the matter has since been resolved.

In future should you have any feedback on our service you are most welcome to send the feedback to ***

Kind Regards

Nhlanhlenkulu Nkosi

Customer Care Team Leader