BS
Basil S
1 reviews | Active since Jul 2022
17 Oct 2023, 11:01
Legal action and ITC blacklisted for no reason.
I have a debit order and my account is payed up-to date. However my account has been handed over for legal action. This now has impacted my ITC credit score. The only answer I get is that my account is not in arrears but, nothing is done to rectify this.
Helpful (0)
Replies (5)0
Replies (5)
Boodle's replyOfficial
17 Oct 2023, 11:07Good Day Basil
Thank you for bringing this to our attention.
The matter has been escalated to the relevant department, feedback should follow in due course
We apologise for any inconvenience caused.
You are welcome to contact us at *** or contact us on 0861 Boodle (266 353)
Kind RegardsBoodle Team
Thank you for bringing this to our attention.
The matter has been escalated to the relevant department, feedback should follow in due course
We apologise for any inconvenience caused.
You are welcome to contact us at *** or contact us on 0861 Boodle (266 353)
Kind RegardsBoodle Team
Boodle's reply17 Oct 2023, 11:07
Official
Good Day Basil
Thank you for bringing this to our attention.
The matter has been escalated to the relevant department, feedback should follow in due course
We apologise for any inconvenience caused.
You are welcome to contact us at *** or contact us on 0861 Boodle (266 353)
Kind RegardsBoodle Team
Thank you for bringing this to our attention.
The matter has been escalated to the relevant department, feedback should follow in due course
We apologise for any inconvenience caused.
You are welcome to contact us at *** or contact us on 0861 Boodle (266 353)
Kind RegardsBoodle Team
BS
Basil S's updateReviewer Update
19 Oct 2023, 09:28I have had a response that this was an error on your system. I would still want to know what will be done with regards to my ITC credit score that was affected by this?
BS
Basil S's update19 Oct 2023, 09:28
Reviewer Update
I have had a response that this was an error on your system. I would still want to know what will be done with regards to my ITC credit score that was affected by this?
Boodle's replyOfficial
19 Oct 2023, 10:33Good day Basil, Thank you for bringing this to our attention. Your request to update your profile has been sent to all credit bureaus and take note that this request can take up to 14 working days to process. Should you require any further assistance in term of a loan query, kindly contact us on 0861 Boodle (266 353) or reply to this email. Should you wish to follow-up with any of the bureau's after the 14-days you can contact their support teams on below information: · Compuscan - ***/***– email: *** · XDS - *** – email: *** · Experian - ***/*** – email: *** · Transunion - *** – email: *** In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353) Best Regards Boodle Team
Boodle's reply19 Oct 2023, 10:33
Official
Good day Basil, Thank you for bringing this to our attention. Your request to update your profile has been sent to all credit bureaus and take note that this request can take up to 14 working days to process. Should you require any further assistance in term of a loan query, kindly contact us on 0861 Boodle (266 353) or reply to this email. Should you wish to follow-up with any of the bureau's after the 14-days you can contact their support teams on below information: · Compuscan - ***/***– email: *** · XDS - *** – email: *** · Experian - ***/*** – email: *** · Transunion - *** – email: *** In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353) Best Regards Boodle Team
BS
Basil S's updateReviewer Update
24 Oct 2023, 11:02Interesting how when I ask for feedback it takes 14 days but, when you blacklist my account and report to the ITC in ERROR! It is done right away. Why does the consumer always get the short end of the stick?
BS
Basil S's update24 Oct 2023, 11:02
Reviewer Update
Interesting how when I ask for feedback it takes 14 days but, when you blacklist my account and report to the ITC in ERROR! It is done right away. Why does the consumer always get the short end of the stick?
BS
Basil S's updateReviewer Update
06 Dec 2023, 12:14I still have a missed payment notification on my credit score. PLS update me on what has been done to follow up?
BS
Basil S's update06 Dec 2023, 12:14
Reviewer Update
I still have a missed payment notification on my credit score. PLS update me on what has been done to follow up?