*********** staff and slow response

<p>I app**** for a loan on the 20th. The site did not allow for the selection of the 30th which i requested them to change. The loan was accepted but eventually expired after 7 days of them trying to change the date. I app**** for a loan again on the 27th but was declined for the same amount which i requested on the 20th due to an amount from Capitec Bank which was paid up on the 14th already. Now they are saying they are waiting for an agreement letter from Capitec Bank. What cant they just check the Bank Statements for this. I have chatted to numerous consultants and they just ignore my chats or respond in about 4 to 5 hours.. This service has never been this shoddy as it is now. I have now sent a request to cancel the loan. Still no response. Are they all running around like headless chickens at boodle. The staff should be aware that good customer service comes from communicating status every half hour at least. The website says it will take a few minutes not 7 days to sort out. This is false advertising. I thought that maybe everybody was on strike. The only time i was a bit impressed was when i received a call from an agent and she said she would call me back in 5 minutes. Still waiting though. Just asking.</p>