LS
Lynne S

1 reviews | Active since Mar 2020

22 Feb 2021, 12:04

I have never app**** for debt review ever

I have had very good experience up until now with Boodle. They even offered me an R8000 loan on 10 February because I had settled my account very early, I said no thank you to the offer. Now I apply for a small amount and you guys say sorry, I don't meet the lending criteria cause I have "app**** for debt review". I have phoned all the debt review companies and looked at my clearscore and Transunion reports, there is no mention at all that I have app**** for debt review.

The only thing that you people have to say to me is sorry, doesn't matter. If the system rejects you, there is nothing that you can do and there is no discussion about it. Well Wonga had no problem helping me out this morning so I guess that if I am ever in a jam, I will count on them rather.

0
Replies (2)
Boodle
Boodle's reply22 Feb 2021, 14:16
Official
Good Day Lynne,   Thank you for bringing this to our attention. Kindly be advised that it is the bureau that flagged you and not our system. Please note that you have been marked under debt restructuring on Experian.  We apologize for any inconvenience caused. Kind RegardsBoodle Team
LS
Lynne S's update25 Feb 2021, 11:52
Reviewer Update
Hello,

You are incorrect and your email to me confirmed it. A very old credit report from 2018 had a note of APPLICATION FOR DEBT REVIEW, not under debt restructuring.
So your claim is unfounded and your management and I have already found from day one that that was a technical error of Experian.