I have made a loan application on Saturday with boodle loans Then got offered 2 loan options, yesterday I made up my mind I choose a suitable offer for me

I have made a loan application on Saturday with boodle loans Then got offered 2 loan options, yesterday I made up my mind I choose a suitable offer for me. Was told the money would be in my account yesterday..Later received a debicheck on my account to verify the account which I didn't have any problem with Been calling since yesterday to find out what happened to the PAYOUT... This morning I sent an email with my bank statement to show proof that I have not received any money from them. Got an email that it's been sent to investigation department.im not happy first they said they sent the money the new thing they want proof of my bank statement, next thing there's an investigation. Someone is not doing their job properly mind you I have not even received a call after this whole saga from them. I'm not HAPPY WITH THEIR UNPROFESSIONAL SERVICE