LVDW
Luke Van Der Walt
1 reviews | Active since Oct 2015
04 May 2016, 12:24
Horrid Service
It is now 7 days after my EFT settlement and still it has not been allocated and still my account has not been closed, in fact it shows as in arrears and is reflecting negatively on my credit score. I still, however, receive emails and SMS demands for this, after I have made it clear to every single consultant of yours that I have paid this account, early as well. I honestly can not remember when last I've had such a horrible experience with regards to service delivery.
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Boodle's replyOfficial
16 May 2016, 08:08Good day
Thank you for bringing this to our attention
As per our conversation your previous loan has been closed which allowed you to apply for a new loan
We trust that you are satisfied with the resolve.
Kindly accept our apology for any inconvenience caused.
In future should you have any feedback on our service you are most welcome to send the feedback to ***.
Kind Regards,
Nhlanhlenkulu Nkosi
Customer Care Team Leader
Boodle's reply16 May 2016, 08:08
Official
Good day
Thank you for bringing this to our attention
As per our conversation your previous loan has been closed which allowed you to apply for a new loan
We trust that you are satisfied with the resolve.
Kindly accept our apology for any inconvenience caused.
In future should you have any feedback on our service you are most welcome to send the feedback to ***.
Kind Regards,
Nhlanhlenkulu Nkosi
Customer Care Team Leader