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SB
Shafeeka B

1 reviews | Active since Jun 2015

31 Jan 2019, 09:31

highly upset client still waiting a reponse for loan application

I would just like to state that I am highly upset with the service provided by boodle credit provider. I received numerous of calls and sms stating that I should apply and submit documents , I did the application on the 18-01-2019 and till now have not received any feedback , I am being **** to every day I email and advise matter is sorted and they will process application call in and they say that It not sorted send another email and advised that there is a delay and they sorting the issues this has been going on since the 18-01-2019 today is the 31-01-2019 and this application is still not processed, I am annoyed by the responses that I am getting and false information , the fact that I am being **** to and I have emails to support the above . which upsets me even more so I am annoyed by the fact that they cannot advise when there systems will be sorted , you have system issues for almost 2 weeks and it seems as if they are not bothered that they will be loosing clients, there way to respond to clients and treat clients is not the service that I expected from them at all.

I never had so much issues with them until now and this is why I am highly shocked

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Replies (2)
SB
Shafeeka B's update01 Feb 2019, 08:31
Reviewer Update
today is the 1st of February and Boodle has not communicated anything regarding the application that I submitted, the answer for the past 2 weeks going on 3 is that there is a technical issue and our team is working on it and you will receive further communication in due time. but if I do not send them emails to find out what is going on no communication is being sent out to clients advising what needs to be done. the service from boodle is really annoying and upsetting.
SB
Shafeeka B's update02 Feb 2019, 08:15
Reviewer Update
today is the 2nd of February and boodle has still not communicated on anything regarding my application , they are giving the same answer since the 18-01-2019 that they have system issues and can not provide feedback regarding the application, they do not care that hello peter complaints are being published and take there own sweet time to respond to a person they cannot even give an answer or turn around time, clearly there technicians that are working on sorting out the system is not doing a good JOB they should find other alternative solutions in sorting this matter out, as it is becoming frustrating , they don't even care that maybe there client app**** for this for desperate reason and require this urgently , they are getting a lot of unhappy clients, since they have merged or taken over from BRUMA FINANCE , there service is ( I have no words to even say how there service is I am so upset.