TR
Tertia R

1 reviews | Active since Jul 2023

31 Jul 2023, 15:17

Hi all. I had a very bad experience with boodle. Please try and avoid them. There service was good in the beginning, after a few months it became bad, so bad that I'm still waiting for the so called management to phone me. I phone on Saturday again and t

Hi all. I had a very bad experience with boodle. Please try and avoid them. There service was good in the beginning, after a few months it became bad, so bad that I'm still waiting for the so called management to phone me. I phone on Saturday again and they were not available. So the lady I spoke to did not even try to help much. I made a loan. They have the option were you choose your amount and date. Afterwords I saw but the date is not what it should be. I have send a few emails, and made a call asking for them to move it to the last day of the month. Guess what. They did not do it. So when the debit order went off there were no funds. And I asked the even on the chat which is available to do another debit on the 30th, which they did not do. So later they phoned me asking if they can deduct this month I said yes please do on the 28th. OMW. They deduct it on the 25th again. But worst of all its there mistake. And added me to my clear score/ Credit check B that I missed a payment. So now I can't borrow or do anything regarding there mistake. they don't want to fixed it. Nor help me again but I have been paying every month. They did not do there job from the in side. Quickly to black list you!!!!

0
Replies (6)
Boodle
Boodle's reply31 Jul 2023, 15:27
Official
Dear  Tertia

Thank you so much for contacting Team Boodle.
 
It seems your current credit profile is preventing us from assisting you with a loan at this time. Your credit profile is your credit history, if you want to read more about credit profiles, please see our website under Handbook – Boodle Lingo.
 
Please try to apply again next month.
 
Should you require any further information, kindly contact us on 0861 Boodle (266 353) or reply to this email.
 
Kind Regards
Boodle Team
TR
Tertia R's update31 Jul 2023, 15:39
Reviewer Update
Because of BOODLE THAT DID NOT DO THERE JOB. Now I have been black listed for a missed payment on clear score. And no time limited was even given. Boodle, did got there Money after all. So FIX IT as it's not my mistake!!!
TR
Tertia R's update31 Jul 2023, 15:40
Reviewer Update
Omnibus is the next step to get the missed payment off from my clear score. They need to look into it! Never I had missed a payment.
Boodle
Boodle's reply31 Jul 2023, 15:47
Official
Good Day Tertia

Thank you for bringing this to our attention.

As per our conversation, this matter has been referred to our Collections department for further investigation. they will contact you with feedback

We apologise for any inconvenience caused.

In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353)

Kind Regards
Boodle Team
TR
Tertia R's update03 Aug 2023, 06:25
Reviewer Update
And so it's day 3, still waiting for Boodle to take off the missed payment from my clear score. After they never changed the debit order date, and when I asked to do debit they did not do it. And the whole time is the same words, "we will get back to you it's been taken up with the collection department " after so many call and still no luck. Not wastin my airtime to phone again. They still did not change the debit order to the 30th or last Friday of every month. So no one want to help me with a loan as of Boodle. GREAT! Omnibus is now my option!
Boodle
Boodle's reply03 Aug 2023, 07:28
Official
Good Day Tertia

Thank you for bringing this to our attention.

Please be advised that this matter has been referred to our Collections department for further investigation. they will contact you with feedback

In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353)

Kind Regards
Boodle Team