1 reviews | Active since Nov 2016
Funds not received as provider sent it to the incorrect account
<p>I changed my account details before applying for a loan. When I did not receive the money I enquired and was told the money was sent to the old account number on the system(which is closed and not working anymore).</p> <p>I was told to go to the bank and get proof that the account the funds were sent to is closed, I went to the bank and was advised that they cannot provide such documentation however the account is indeed closed and the funds will bounce back because of this fact.<br />I have a few worries regarding this situation:<br />1. I will be expected to pay back money I did not receive.<br />2. I will be expected to pay back money with the interest rate from the 4th<br />3. This will affect my credit negatively as I am not prepared to pay money I did not receive.</p>
This issue has been resolved after submitting review.
This issue has been resolved after submitting review.
Good day
Thank you for bringing this to our attention.
As per our conversation, the matter has been resolved. a request to remove the Capitec Bank details from our database has been sent to IT Department.
We apologise for any inconvenience caused.
Kind Regards,
Nhlanhlenkulu Nkosi
Customer Care Team Leader
Good day
Thank you for bringing this to our attention.
As per our conversation, the matter has been resolved. a request to remove the Capitec Bank details from our database has been sent to IT Department.
We apologise for any inconvenience caused.
Kind Regards,
Nhlanhlenkulu Nkosi
Customer Care Team Leader
