nN
neoletsoela N

1 reviews | Active since Nov 2016

08 Nov 2016, 12:58

Funds not received as provider sent it to the incorrect account

<p>I changed my account details before applying for a loan. When I did not receive the money I enquired and was told the money was sent to the old account number on the system(which is closed and not working anymore).</p> <p>I was told to go to the bank and get proof that the account the funds were sent to is closed, I went to the bank and was advised that they cannot provide such documentation however the account is indeed closed and the funds will bounce back because of this fact.<br />I have a few worries regarding this situation:<br />1. I will be expected to pay back money I did not receive.<br />2. I will be expected to pay back money with the interest rate from the 4th<br />3. This will affect my credit negatively as I am not prepared to pay money I did not receive.</p>

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Replies (2)
nN
neoletsoela N's update08 Nov 2016, 13:31
Reviewer Update

This issue has been resolved after submitting review.

Boodle
Boodle's reply12 Jan 2017, 16:21
Official

Good day

Thank you for bringing this to our attention.

As per our conversation, the matter has been resolved. a request to remove the Capitec Bank details from our database has been sent to IT Department.

We apologise for any inconvenience caused.

Kind Regards,

Nhlanhlenkulu Nkosi

Customer Care Team Leader