False advertising on application process

I have never seen a loan company take so long to process an application. I app**** to days ago and they are yet to tell me the outcome of my application. My duaghter's birthday is coming up I'm even considering cancelling my application becasue if it's this much of a nightmare just to apply how much more when there is money involved. If they are understaffed they must just say that and we'll take out business elsewhere. I've called in daily and simply being told it's with their authorization team. I asked them how long their process takes they can't even give me a definitive answer. What is happening there?