AS
Amie S
1 reviews | Active since Oct 2020
10 Mar 2023, 15:29
************s
I settled my amount with a settlement generated and agreed. Then they create another one and tell me the amount I settled isn't enough and I have to pay more. That's not the agreement as per creating a settlement. Interest cannot possibly go up within 20minutes of paying. They better close that account.
Don't use them.
Helpful (0)
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Replies (2)
Boodle's replyOfficial
13 Mar 2023, 09:40Good day Amie, Thank you for bringing this to our attention.
Please note that your query has been escalated to our collections department for further investigations. They will contact you with feedback In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353) Kind RegardsBoodle Team
Please note that your query has been escalated to our collections department for further investigations. They will contact you with feedback In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353) Kind RegardsBoodle Team
Best regards,
Boodle's reply13 Mar 2023, 09:40
Official
Good day Amie, Thank you for bringing this to our attention.
Please note that your query has been escalated to our collections department for further investigations. They will contact you with feedback In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353) Kind RegardsBoodle Team
Please note that your query has been escalated to our collections department for further investigations. They will contact you with feedback In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353) Kind RegardsBoodle Team
Best regards,
Boodle's replyOfficial
14 Mar 2023, 08:47Good day Amie, Thank you for bringing this to our attention. There were multiple settlements generated on your profile for the same day with different repayment dates. Email communication was received on the 10th requesting a settlement letter, as your were unable to download the document from the website. As per request the document was sent and since we are unable to do same day settlement calculations a letter was sent until the 11th, allowing sufficient time for you to make payment. As the payment was received on the 10th, the account was closed automatically. We have initiated the refund process as there is credit on your account remaining. In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353) Kind RegardsBoodle Team
Best regards,
Boodle's reply14 Mar 2023, 08:47
Official
Good day Amie, Thank you for bringing this to our attention. There were multiple settlements generated on your profile for the same day with different repayment dates. Email communication was received on the 10th requesting a settlement letter, as your were unable to download the document from the website. As per request the document was sent and since we are unable to do same day settlement calculations a letter was sent until the 11th, allowing sufficient time for you to make payment. As the payment was received on the 10th, the account was closed automatically. We have initiated the refund process as there is credit on your account remaining. In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353) Kind RegardsBoodle Team
Best regards,