EXEXTREMELY POOR SERVICE - STILL WAITING FOR FEEDBACK

I have made an application and eventually their system canceled the application automatically. Boodle staff took too long - no action was taken in reviewing my application. I have submitted a new loan and resubmitted all supporting documentation again. Again NO PROGRESS yet!!!!!! I phoned this week several times and I have spoken to different Consultants. Each consultant escalated my application to their team leader, etc. The last Consultant told me some of their staff are on leave. I also heard from one Consultant there is a backlog of applications (that was on time of my first application). I am extremely disappointed in the service I have received so far from Boodle. My current application is most probably also going to be canceled automatically by their system. The last lady I ask " do you think I will hear tomorrow" (today which is Saturday the 6th of April) and she responded " I hope so". She did not sound very convincing when she responded. I am starting to question whether this business is legit. They have all my personal details and seems they are stalling applications. So eventually a person will get tired in making an application. The only positive comment I can made---> their staff is friendly..no-one was ever rude to me. So yes, again today I playing the waiting game for feedback....until Boodle own system automatically cancel my application as they are taking toooooo long.