Disgusted in their refunds strategy

I am so disgusted by this service, I made a loan and then settled it on the 27th, I received an email that my profile was updated. On thee 1st the debit wad deducted after receiving feedback that I paid up I am so alarmed the call centre agents are so lazy and afraid to escalate the matter to management today day 3 still waiting on my refund they told me I Wil only receive it back on Monday and I am in dire need of myy money the call centre agent told me two days ago and yesterday it takes 24 hours only to find out today that it takes 24 working hours. This is so pathetic they uick to take the money but not quick to pay it back. I don't have a smile on my dial. The supervisor told me no manager issue available I'm shocked she said she will send urgent request I asked her for a manger to call me back or anyone in the next hour so I'm a sitting duck. I'm so disgusted by their service to return my money.