Disappointed client dealing with bad service!

if i could, i wont even give a damn start. Word of advice Boodle service has deteriorated and at this point i will not even advise or refer anyone to their business. they racially profile their resolutions of problems and only assist if its convenient to them. Never mind you as the one who is impacted as long as they gat their way. Boodle, you deserve a negative rating at this point. i have been loaning with boodle for a very long time, and i am absolutely disgusted at the way you are now treating customers and doing things that are not even agreed on. i have existing loan i took up with boodle and my first repayment as per the quote and statement i have is the 20th of Sep. but no you decided to redo the contract without my consent and debited my account further without communications with me. i want my money paid back into my account. stop racially profiling me and asking me nonsense questions and refund my money ASAP!