Deactivation of my Boodle profile/account

Dear Zodwa Gumede and the rest of the Boodle IT Department.

6 days ago, I've requested for my Boodle profile/account to be deactivated. With a response from Zodwa Gumede that matter has been escalated to your IT Department to assist my request.

6 days later my Boodle profile/account is still active.

It's bad enough you've mistreated me as your client with unauthorized loan application and hard credit checks on my profile. Now you're refusing to deactivate my profile/account.

I honestly don't anything more to do with Boodle. I don't owe you, I've settled all my loans with you.

Please let me go.

Kindly assist in deactivating my Boodle profile/account?