Damaged Credit Profile

Somebody at boodle did a application on my name and was declined, also my account was incorrectly placed in arrears and has impacted my credit rating drastically, I have been told for the last 2 months it would be fixed but still nothing , I really need help their staff keeps saying its escalated to their IT department but no response thereafter, not a reference or update for their mistakes - Dear Hendricks Thank you so much for contacting Team Boodle. Your request has been forwarded to our IT Department. You will receive feedback in due time. Should you require any further information, kindly contact us on 0861 Boodle (266 353) or reply to this email. We trust that you find this in order. Kindest Regards,