Can't any more no service at all and my loan keep get cancelled as it expired

I try now 3 times to apply for a loan each time I upload all my documents and make sure all my documents is uploaded and then my status go to Pending. After a day or so I will enquire about what is needed or what is the problem I will then get advised that they need a document I will then upload the document and the same second that I upload the document my loan get cancelled as it expired. How is it possible. Yesterday again I uploaded the documents that was requested and this morning my loan was cancelled as it expired can someone please advice me what must I do more is there someone specific that I can email my stuff to or what is the problem.

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