1 reviews | Active since Sept 2016
BRING BACK OLD SITE - PETITION
<p>What do we need to do to get the old site back. How many signatures on a petition would it take to trash this abomonation of a "new and improved" site and just go back to the boodle we all know and love. I have been with Boodle since early 2013. I have never had any haassles, I've never been late on any payment (if anything, there's numerous occasions where I settled early). The old site and service was functional. 8pm, I could go onto my phone, apply, confirm expnses (ammend any incorrect ones if need) and voila, 8:10pm ching ching the boodle is in my account. Done deal everyone is happy.</p> <p>Since this new site, I have been declined twice, it takes a minimum of 3 days for an application to be processed (as we speak I have an application I did yesterday that's still being "verified by our vetting department sir"). Excuse my language but this new site is like a blonde *****, all looks but no brains. We appreciate the fact that you're trying to be more sleek and modern but what's the point of looking goodif you can't do anything. Even setting up early settlement debit orders, it was such a breeze. I could login to my profile ona Sunday evening while having tea on the couch and just create an early settlement debit order for the Monday and done. Now, I have to create a service request, wait for someone to get back to me and when they finally decide you're worth their time Monday afternoon, they will assit you to create a debit order for the following friday.</p> <p>Like what is happening guys. Don't believe me? Please look at all the complaints you have received since launching the new site, how many of them are actual complaints about Boodle and how many are actual complaints about this new website and service? We will draw up a petition of need be, just tell us how hamy signatures you need. We can't be waiting for weeks to get service</p>
Good day Daniel
Thank you for bringing this to our attention.
kindy be advised your application was declined due to the fact that your affordability calculations show that we would be practicing irresponsible lending by granting a loan even though it shows that you have less disposable income as compared to the loan amount required. as per the NCR we are required to ensure that we do not land you the client in a situation where you will be trapped in debt hence we had to decline your application.
In future should you have any feedback on our service you are most welcome to send the feedback to ***
Kind Regards,
Nhlanhlenkulu Nkosi
Customer Care Team Leader
Good day Daniel
Thank you for bringing this to our attention.
kindy be advised your application was declined due to the fact that your affordability calculations show that we would be practicing irresponsible lending by granting a loan even though it shows that you have less disposable income as compared to the loan amount required. as per the NCR we are required to ensure that we do not land you the client in a situation where you will be trapped in debt hence we had to decline your application.
In future should you have any feedback on our service you are most welcome to send the feedback to ***
Kind Regards,
Nhlanhlenkulu Nkosi
Customer Care Team Leader
