boodle thinks money grows on trees

have taken a few loans with Boodle. Always gone very smoothly except this month, payment did not go through my bank. I sent them a mail on the 30th advising of the fact. Heard nothing so on the 01 August I went on the site and did a settlement for the 4th. I did two settlements in error and online help desk assured me only one would be take. received a call from Boodle collections on the 2nd advising me I could no do a settlement on line had to go through them. I argued the point and then in frustration put the phone down. Boodle did not take the settlement on the 4th - I feel this was deliberate because they realized the website was faulty. Now a phone call this morning from collections asking me about payment. Boodle online help desk did not redirect me when I was doing the settlement if another procedure is applicable then the settlement option should not be available on the web site. considering I am been a very good and loyal customer to Boodle - this is a shocking, shocking attempt to ****** more money out of me bottom line - I received a settlement figure - I agreed to a new deduction date, they did not deduct - Boodles problem. "without prejudice" thank you Sonja Delport