Boodle - the WORST possible customer service ever

<p>After a recent operation, I had some extra medical bills to pay. So I decided to make use of Boodle, to borrow R1 500.00, just to help out a bit, until i get paid again. I started the loan application on Monday 25 July 2016. Today is Thursday - 28 July 2016 and I have still had no joy from them. They have gone over to a new system, and some clients are apparantly having problems applying for a loan. I have - at their request - uploaded copies of my paysheets (TWICE) - (which someone had to especially go and fetch for me, as I am not currently able to drive). I have sent screenshots, countless emails, and made countless phone calls. I think I have spoken to everyone in that company, bar the cleaning staff. Countless promises of "i will get my teamleader to contact you" have been made, and....... nothing. I think the team leaders are all on joint holiday. They have an online chat where a consultant can help you as you go along. Yesterday I was transferred from one consultant to another, without anyone having the common decency of coming back to me, and saying, this is what we are doing, and I have transferred you to XYZ. i was transferred yesterday from Nkosi, to Kay, to Kay, to Blessing, and nothing. So today, thursday, I try again. Finally I can start over and apply for a loan. OR CAN I???? I complete all the necessary as per the online application, upload my paysheets AGAIN -only to not be able to get to the next page. I speak to Gabriel on the online chat. He phones me back, as he is not sure what I am talking about. So, I, the customer, go through the steps1 by 1 - and no, he is not sure. Can I send a screenshot. Well, needless to say - i was not very happy. So, Gabriel told me - he would get his team leader to phone me. And guess what???? NOTHING!!!!!! Boodle has a logo that says -" Bring a smile to your dial with a quick boodle loan" - believe me there is NOTHING to smile about. They pride themselves on super quick service. 4 days is NOT quick. I would have been fired already if I promised a client everything they have promised me, and not delivered on.</p> <p>So - bottom line - BOODLE CUSTOMER SERVICE - SUCKS!!!!!!!!!!!!!!!!!! and I will tell everyone this story. Good news stays with 1 person, bad news spreads like the plague....................</p>