AS
ANDREA S
1 reviews | Active since Nov 2012
17 Oct 2024, 14:56
Boodle Support and Reconciliation services are pathetic
On the 25 Sept 2024 I made a payment of R2500.00 towards my boodle loan. I emailed the proof of payment to *** on the 26th and received confirmation from Jeffrey Mphahlele that the payment has been received. However, a few days later the account status changed to Legal Notice and was handed over to ISMAIL DAHYA ATTORNEYS. I emailed them the proof of payment and to this day no one can tell me why. I have made several attempts to get this sorted but their consultants desert you on the live chat.
Loan ***
Helpful (0)
Replies (5)0
Replies (5)
Boodle's replyOfficial
18 Oct 2024, 07:46 Hi Andrea, We hope this message finds you well. Please be advised that the account (***6) in question was opened on 01 July with full repayment due by 25 July. Despite multiple attempts to contact you, no payments were received by the stipulated deadline. We have previously communicated the consequences of non-repayment, but unfortunately, no resolution has been reached to date. A payment was received on 25 September, two months after the due date. However, this payment was insufficient to halt the legal process on the account, especially given that you have several accounts in arrears. We urge you to contact IDA Attorneys at your earliest convenience to arrange final payment. They are expecting your call and are prepared to assist with a settlement discount that will close the account. Should you require any further clarification, please do not hesitate to reach out. Kind regards,
Team Boodle
Team Boodle
Boodle's reply18 Oct 2024, 07:46
Official
Hi Andrea, We hope this message finds you well. Please be advised that the account (***6) in question was opened on 01 July with full repayment due by 25 July. Despite multiple attempts to contact you, no payments were received by the stipulated deadline. We have previously communicated the consequences of non-repayment, but unfortunately, no resolution has been reached to date. A payment was received on 25 September, two months after the due date. However, this payment was insufficient to halt the legal process on the account, especially given that you have several accounts in arrears. We urge you to contact IDA Attorneys at your earliest convenience to arrange final payment. They are expecting your call and are prepared to assist with a settlement discount that will close the account. Should you require any further clarification, please do not hesitate to reach out. Kind regards,
Team Boodle
Team Boodle
AS
ANDREA S's updateReviewer Update
18 Oct 2024, 09:00Wow Team Boodle. Such a professional response with no facts. I sent an email to your support centre on 2024-07-02 confirming that I have changed my bank details from FNB to Discovery Bank and asked that the details be updated on the system. I also asked for your banking details to make a direct payment seeing that I could not do it myself your website as Discovery Bank is not listed. So before you come here saying I have made no contact, go check your ****en records. It will also help to indicate the correct outstanding amounts on the site so that accurate payment is made!!!!! To date is still shows as R2400+ and I made a payment of R2500.00
AS
ANDREA S's update18 Oct 2024, 09:00
Reviewer Update
Wow Team Boodle. Such a professional response with no facts. I sent an email to your support centre on 2024-07-02 confirming that I have changed my bank details from FNB to Discovery Bank and asked that the details be updated on the system. I also asked for your banking details to make a direct payment seeing that I could not do it myself your website as Discovery Bank is not listed. So before you come here saying I have made no contact, go check your ****en records. It will also help to indicate the correct outstanding amounts on the site so that accurate payment is made!!!!! To date is still shows as R2400+ and I made a payment of R2500.00
AS
ANDREA S's updateReviewer Update
18 Oct 2024, 09:02I also sent an email on the 2024-07-29 advising once again that my banking details changed but your very competent staff have not responded to my email to this day
Andrea Stevens <***> | Mon, Jul 29, 3:15 PM | |
Good day,Thank you for your email.I previously requested that my banking details be changed to my Discovery account as I no longer make use of FNB. Please confirm if this has been done.
Andrea Stevens <***> | Mon, Jul 29, 3:15 PM | |
Good day,Thank you for your email.I previously requested that my banking details be changed to my Discovery account as I no longer make use of FNB. Please confirm if this has been done.
AS
ANDREA S's update18 Oct 2024, 09:02
Reviewer Update
I also sent an email on the 2024-07-29 advising once again that my banking details changed but your very competent staff have not responded to my email to this day
Andrea Stevens <***> | Mon, Jul 29, 3:15 PM | |
Good day,Thank you for your email.I previously requested that my banking details be changed to my Discovery account as I no longer make use of FNB. Please confirm if this has been done.
Andrea Stevens <***> | Mon, Jul 29, 3:15 PM | |
Good day,Thank you for your email.I previously requested that my banking details be changed to my Discovery account as I no longer make use of FNB. Please confirm if this has been done.
Boodle's replyOfficial
18 Oct 2024, 09:15Hi Andrea, Please note that, our collections department did respond to your email on the 2nd of July with our banking details and advised that we do not debit from Discovery. Kindly contact IDA Attorneys at your earliest convenience to arrange final payment
Should you require any further information, kindly contact us on 0861 Boodle (266 353) or reply to this email. Kind RegardsBoodle Team
Should you require any further information, kindly contact us on 0861 Boodle (266 353) or reply to this email. Kind RegardsBoodle Team
Boodle's reply18 Oct 2024, 09:15
Official
Hi Andrea, Please note that, our collections department did respond to your email on the 2nd of July with our banking details and advised that we do not debit from Discovery. Kindly contact IDA Attorneys at your earliest convenience to arrange final payment
Should you require any further information, kindly contact us on 0861 Boodle (266 353) or reply to this email. Kind RegardsBoodle Team
Should you require any further information, kindly contact us on 0861 Boodle (266 353) or reply to this email. Kind RegardsBoodle Team
AS
ANDREA S's updateReviewer Update
18 Oct 2024, 10:52According to IDA the account that I made a payment towards is not with them. So sort this **** out and stop pushing me from pillar to post. The email from Nomzamo Martins on the 2nd of July also did not state that you can’t do debit orders on a Discovery account so don’t give me that Bull.
AS
ANDREA S's update18 Oct 2024, 10:52
Reviewer Update
According to IDA the account that I made a payment towards is not with them. So sort this **** out and stop pushing me from pillar to post. The email from Nomzamo Martins on the 2nd of July also did not state that you can’t do debit orders on a Discovery account so don’t give me that Bull.