TH
Tracy H

1 reviews | Active since Dec 2021

14 Sept 2023, 12:04

BOODLE - POOR CUSTOMER SERVICE AND NOT UP TO STANDARD

I used their services. They debited my account 1st month. Then during this process, I app**** for debt review, but cancelled because I sold my car and paid all my debt, however all by creditors were informed of the debt review. I advised all creditors that debt rev. was cancelled, before it even started. Boodle handed me over to their debt review department. They insisted I was going to pay for interest as the account is now lying with their debt review department. I had paid my account, even paid double the month, that it was compromised. Now, I am forced to pay for a fee, I do not know what it is for. I loaned a certain amount, I paid that amount in full as per the loan agreement, and now I'm being asked to pay for their attorney fees. I don't see how this is legit.

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Replies (2)
TH
Tracy H's update14 Sept 2023, 12:14
Reviewer Update
Now after paying the account in full, I am being charged lawyer fees, for what? I do not understand why I need to pay this. The loan was paid in full and on time.
Boodle
Boodle's reply20 Sept 2023, 07:47
Official
 Good day Tracy,  Thank you for bringing this to our attention.  This matter has been referred to our Collections department for further investigation. they will contact you with feedback  We apologise for any inconvenience caused.  In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353)  Kind Regards Boodle Team