MA
MADELEIN A
1 reviews | Active since Sept 2013
16 Aug 2021, 13:16
Boodle - pathetic service
I have a loan with Boodle but was retrench and am trying to make payment arrangement with them for a month now via email. Tshepang Lephallo was the agent who "helped" me on email if the email ever got answered. I've emailed collections (Tshepang) and support numerious time, sending through my retrenchment letter etc. Follow up via email and receive no response except say on every third follow up just to be told today that the account was handed over! On my other creditors it took two days to make arrangements, but not with Boodle. After a month of trying to make arrangement they just handed over your account because they don't want to help or do their job. How is that service at all ???
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Replies (4)
Boodle's replyOfficial
16 Aug 2021, 15:59 Good Day Madelein, Our attempts to contact you as per contact details provided were unsuccessful however kindly note that proper procedure was conducted before the account was handed over. As per contractual agreement there is no insurance to cover the account as you were retrenched hence you are liable to pay the account. Furthermore you wanted to make arrangements to pay R100 monthly towards the account of which you were informed that they cannot proceed with your request as your instalment was more than that and there's fees to consider as well.
Unfortunately this matter is out of our hands and you need to make further arrangements with HTN Attorneys. We apologize for any inconvenience caused. In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353) Kind Regards Boodle Team
Unfortunately this matter is out of our hands and you need to make further arrangements with HTN Attorneys. We apologize for any inconvenience caused. In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353) Kind Regards Boodle Team
Boodle's reply16 Aug 2021, 15:59
Official
Good Day Madelein, Our attempts to contact you as per contact details provided were unsuccessful however kindly note that proper procedure was conducted before the account was handed over. As per contractual agreement there is no insurance to cover the account as you were retrenched hence you are liable to pay the account. Furthermore you wanted to make arrangements to pay R100 monthly towards the account of which you were informed that they cannot proceed with your request as your instalment was more than that and there's fees to consider as well.
Unfortunately this matter is out of our hands and you need to make further arrangements with HTN Attorneys. We apologize for any inconvenience caused. In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353) Kind Regards Boodle Team
Unfortunately this matter is out of our hands and you need to make further arrangements with HTN Attorneys. We apologize for any inconvenience caused. In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353) Kind Regards Boodle Team
MA
MADELEIN A's updateReviewer Update
16 Aug 2021, 16:36I have the proof that I email you numerous times from my personal email account. You've emailed my previous work email and they send me the proof that they told you I was retrench and gave you my personal email twice to update your info which you did not do. I am retrench and have no income at the moment so R100 or R200 a month till I am in a better financial position will be better than nothing wouldn't it ???? None of my other creditors had a problem. What make Boodle superior to the rest ? Your client service are pathetic. Days went by with no answer on emails
MA
MADELEIN A's update16 Aug 2021, 16:36
Reviewer Update
I have the proof that I email you numerous times from my personal email account. You've emailed my previous work email and they send me the proof that they told you I was retrench and gave you my personal email twice to update your info which you did not do. I am retrench and have no income at the moment so R100 or R200 a month till I am in a better financial position will be better than nothing wouldn't it ???? None of my other creditors had a problem. What make Boodle superior to the rest ? Your client service are pathetic. Days went by with no answer on emails
MA
MADELEIN A's updateReviewer Update
16 Aug 2021, 16:39Further I was never told that you can not go ahead with any arrangements. I can send you all the proof
MA
MADELEIN A's update16 Aug 2021, 16:39
Reviewer Update
Further I was never told that you can not go ahead with any arrangements. I can send you all the proof
Boodle's replyOfficial
07 Sept 2021, 13:38 Good day Madelein, Thank you for bringing this to our attention. Kindly note the account is with our Legal department, hence we cannot be of assistance at this stage. Kindly contact HTN Attorneys on ***or *** to make payment arrangement. Kind Regards Boodle Team
Boodle's reply07 Sept 2021, 13:38
Official
Good day Madelein, Thank you for bringing this to our attention. Kindly note the account is with our Legal department, hence we cannot be of assistance at this stage. Kindly contact HTN Attorneys on ***or *** to make payment arrangement. Kind Regards Boodle Team