Boodle not updating the Credit Bureaus

I have taken out a Boodle account in Jan this year. Payments have been made every month on time but have NOT been updated at any one of the Credit Bureaus for 4 months now. I have called Boodle and have been assured that they have sent the updates to the Credit Bureaus and that I must just wait. The non update of my payment profile if affecting my credit score and affordability. I have now had to log a dispute with the Credit Bureaus and effectively cannot apply for any credit for 21 days. This is not acceptable.