Boodle fails to debit my account

Took a loan, on 11 December 2021 for a debit on 15 December 2021. Provided 3 months bank statement as proof of income, to date Boodle thing has not debited my account despite having provided clear instructions that were accepted by consultants Lorraine and Nomzamo "debit my FNB account, that's the account which I provided as proof of income, account into which my salary is paid", then comes dramatic Tshepo---we don't have your FNB account details, wow!!! What was the purpose of providing 3 months bank statement? How come Lorraine and Nomzamo agreed to debit the same account---well something that didn't materialize. People are sleeping on their jobs, very less helpful and this working on business standards and reputation