Boodle - Extremely disappointing customer service

In December 2021, I took out a loan with Boodle. In 2023, when I attempted to apply for another loan, I was informed that my previous *** had not been paid and had been handed over to attorneys. I contacted Ismail & Dahya Attorneys, provided proof of payment, and received a paid-up letter, which I forwarded to Boodle. Earlier this year, I discovered that Boodle's website was still showing the *** as unpaid. Having misplaced my original paid-up letter, I contacted Ismail & Dahya Attorneys to request another copy. They sent it to me within the hour! Excellent service from their team. I immediately forwarded the letter to Boodle again. This morning, I checked their website, only to find that the *** was still reflecting as unpaid. I took a screenshot and *** Boodle once more to ask why this had not been corrected. The response I received from Boodle was: "Kindly be advised that status on our website wont changed unfortunately." That was the extent of the explanation. So, despite having settled my *** and having a paid-up letter from their own appointed attorneys, Boodle continues to display the *** as unpaid, with no apparent intention of correcting it. What makes this particularly frustrating is that this has been going on since 2023. Customers should not have to repeatedly provide proof that an *** has been settled, only to be told that the incorrect information displayed on a company's website will not change. A special thank you to IDA (Ismail & Dahya Attorneys) for their prompt, professional and efficient service. They deserve recognition for handling my request so quickly. Unfortunately, my experience with Boodle has been the complete opposite. I expected better accountability and customer service, particularly when dealing with something as important as a customer's payment history. I hope Boodle reconsiders its approach to resolving these issues. Customers deserve accurate records and more than a response suggesting that nothing can be done.