Boodle does not close settled accounts

So I had a loan with Boodle. Then I defaulted by 2months and then they offered me a settlement discount to settle the loan before end of the month in October 2023. I liaised with the consultant and accepted the offer. Before I could do the payment, they debited my account and i confirmed if i can pay the difference of which i did. A few days later i contact the consultant to find out why the account status is srtill "Active" the consultant told me to wait a few days. A week later i contact Boodle to request a paid up letter,and i was told to contact their Legal department. I sent an email to their Legal OF WHICH THEY ADVISED ME THE ACCOUNT DOES NOT APPEAR ON THEIR SIDE. Now I'm sitting with an account that I settled but they refuse to close it or even update on credit bureau. I'm so frustrated because no one from Boodle is able to assist me, they are just taking me from pillar to post and no resolution to my dispute. Absolutely no sense of customer service