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muggschultz M

1 reviews | Active since Feb 2011

21 Nov 2016, 17:45

Boodle Co ZA has NOT paid the "simple" loan after 6 days and will still try and debit the money from my account

<p>Last week Wednesday I took a small boodle loan, updated my details first then went ahead, reason for the loan convieniently they have the option nappies, which it really is for surprisingly. the sms said 10 minutes it will be paid, I contacted them after an hour and they confirmed it was paid into the wrong account but not to stress first thing Thursday morning it will be sorted and paid. I have called over and over and over again since then, not a single person has called me back or emailed to let me know what is going on, today Monday they said it will be paid today they have the correct banking details now and they are processing the payment as we speak. NOTHING still. I called at 4:40 and spoke to a Gabriel and Gabriel told me the team leader will call me back. Still no phone call and not one single call back.</p> <p> </p> <p>So in all honesty, we have 2 nappies left for my baby daughter and we are completely stuck thanks to Boodle.co.za. Thank you very much Boodle I am sure we will remember this for years to come.</p> <p> </p> <p>And please do me a favour and do not try and debit my account for money I have not received. Thank you very much.</p> <p> </p> <p> </p>

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Replies (1)
Boodle
Boodle's reply12 Jan 2017, 16:46
Official

Good day

Thank you for bringing this to our attention.

Our attempts to contact you were unsuccessful, however the matter has been resolved.

We apologise for any inconvenience caused.

Kind Regards,

Nhlanhlenkulu Nkosi

Customer Care Team Leader