Boodle breach of contract.

Item: Boodle
Rating: 1
Author: Roshan S

I need someone to contact me immediately regarding my loan and repayment date. According to our contractual agreement, my repayment date is the 25th of each month yet you have the audacity to breach your own contractual terms by collecting my payment today the 24th. I’ve sent several unanswered emails. I will be lodging a complaint to the FSB. Also, why are your executive details not available on your website? Why do you not have a complaints process and why was there no communication sent if this was an error. Should I not hear from a senior manager today, not a consultant or team leader, I will be taking this matter further. Your deafening silence on this speaks volumes about your lack of customer service.

Helpful (0)

Replies (1)

Boodle's replyOfficial

24 Jul 2019, 16:14

Good day Mr Samuels We confirm receipt of your Hello Peter complaint.I tried to get a hold of you several times today on your cell to no avail. We apologize for debiting your installments on the incorrect date. This was due to an error on our side, this has now been addressed. Should you have incurred any charges regarding this, please forward a copy of the bank statement for us to investigate. Should you want a refund kindly advise. Also note that if your debit order is set to go off in the next 5 days we will not be able to refund. Please accept our sincere apology.I assure you this is not the level of service we strive to give and will not happen again.
Should you require any further information, kindly contact us on 0861 Boodle (266 353) or reply to this email. Kind Regards
Linda Radu
Customer Care Supervisor

Boodle's reply24 Jul 2019, 16:14

Official