Boodle

I have concluded a loan agreement with Boodle on 14th February. The repayment date that was agreed to in writing for the 29th February 2024. They attempted to debit my account on 23rd February, resulting in a R150 penalty fee for the failed debit order transaction.

Boodle refuses to reimburse me for the bank penalty fee even though they did not honour the agreed debit order date. I now have to go through the lengthy process of reporting the matter to the NCC.

Be very aware of how this company operates. They have burdened me with more financial strain, which could have been avoided had they simply honoured the loan agreement/payment date.