LJ
Lauren J

1 reviews | Active since Jul 2024

31 Jul 2024, 21:04

Boodle

Your customer service is poor. You need to yea h your employees on how to address customers. I’ve recently had to let go of my job due to personal reasons and have been trying to make an arrangement to settle next month but all I get is excuses and excuses. When you debit from our banks we still have to pay those costs aswell.. I’ll never use boodle again. Poor, poor service

0
Replies (2)
LJ
Lauren J's update01 Aug 2024, 06:24
Reviewer Update
I have been trying to arrange that I settle my account in August, when I did this I was told that I can’t do that and I still need to make monthly contributions. HOW DO YOU WANT SOMEONE TO PAY YOU WHEN THEY CANT DO THAT DUE TO NO MONEY? Your employees are disrespectful, when you ask for assistance they make it seem like they are doing you a favour. Having read a contract that clearly doesn’t state any of the above. Im am very disappointed and annoyed by your level of service. Quick to ask for money back and add interest but have no form of way to communicate with your clients in a well manner or try and assist at all!!!!!!!! Don’t ever take a loan with these people!!!
Boodle
Boodle's reply01 Aug 2024, 09:09
Official
 Good Day  Monique

Thank you for bringing this to our attention.

 Please note that we have escalated the matter to the relevant department. Feedback should follow in due course

 Should you require any further information, kindly contact us on 0861 Boodle (266 353) Kind Regards Boodle Team 

Kind Regards
Boodle Team