LS
Lynne S
1 reviews | Active since Mar 2020
10 Aug 2021, 10:05
Banks fees cause of your mistake, nobody getting back to me
Hi, Nomzamo is not getting back to me. I changed my bank account number with you many months ago, yet to this day I still have a debit order running from the wrong bank account number as attached. I am not incurring over R1000 in failed debit order fees on my bank account. Please advise as to what you will do to resolve this problem?
Helpful (0)
Replies (7)0
Replies (7)
Boodle's replyOfficial
10 Aug 2021, 12:22Good Day Lynne,
Thank you for bringing this to our attention.
Kindly note that this matter has been referred to our Collections department for further investigation. They will contact you with feedback
We apologize for any inconvenience caused.
In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353)
Kind Regards
Boodle Team
Boodle's reply10 Aug 2021, 12:22
Official
Good Day Lynne,
Thank you for bringing this to our attention.
Kindly note that this matter has been referred to our Collections department for further investigation. They will contact you with feedback
We apologize for any inconvenience caused.
In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353)
Kind Regards
Boodle Team
LS
Lynne S's updateReviewer Update
12 Aug 2021, 08:40Hello, I am still waiting for feedback. Please don't forget to advise.
I appreciate that you have sent a new Debicheck instruction, but what about the old Debicheck instruction currently on my old bank account number? Als o please advise as to whether you will be refunding me for all of the fees which I have incurred due to the incorrect debit order?
I appreciate that you have sent a new Debicheck instruction, but what about the old Debicheck instruction currently on my old bank account number? Als o please advise as to whether you will be refunding me for all of the fees which I have incurred due to the incorrect debit order?
LS
Lynne S's update12 Aug 2021, 08:40
Reviewer Update
Hello, I am still waiting for feedback. Please don't forget to advise.
I appreciate that you have sent a new Debicheck instruction, but what about the old Debicheck instruction currently on my old bank account number? Als o please advise as to whether you will be refunding me for all of the fees which I have incurred due to the incorrect debit order?
I appreciate that you have sent a new Debicheck instruction, but what about the old Debicheck instruction currently on my old bank account number? Als o please advise as to whether you will be refunding me for all of the fees which I have incurred due to the incorrect debit order?
LS
Lynne S's updateReviewer Update
16 Aug 2021, 11:28Hello,
Please advise? None of you are getting back to me on the problem. I have incurred a lot of fees from you debiting the wrong bank account.
I request a refund for all of the fees which I have incurred due to the incorrect debit order?
You are ignoring my complaints and emails.
Please advise? None of you are getting back to me on the problem. I have incurred a lot of fees from you debiting the wrong bank account.
I request a refund for all of the fees which I have incurred due to the incorrect debit order?
You are ignoring my complaints and emails.
LS
Lynne S's update16 Aug 2021, 11:28
Reviewer Update
Hello,
Please advise? None of you are getting back to me on the problem. I have incurred a lot of fees from you debiting the wrong bank account.
I request a refund for all of the fees which I have incurred due to the incorrect debit order?
You are ignoring my complaints and emails.
Please advise? None of you are getting back to me on the problem. I have incurred a lot of fees from you debiting the wrong bank account.
I request a refund for all of the fees which I have incurred due to the incorrect debit order?
You are ignoring my complaints and emails.
Boodle's replyOfficial
16 Aug 2021, 16:42Good Day Lynn,
Thank you for bringing this to our attention.
Kindly note that this matter was referred to our Collections department for further investigation. They have processed a refund as per bank statement submitted and funds will be transferred in the new bank account you provided.
We apologize for any inconvenience caused.
In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353)
Kind Regards
Boodle Team
Boodle's reply16 Aug 2021, 16:42
Official
Good Day Lynn,
Thank you for bringing this to our attention.
Kindly note that this matter was referred to our Collections department for further investigation. They have processed a refund as per bank statement submitted and funds will be transferred in the new bank account you provided.
We apologize for any inconvenience caused.
In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353)
Kind Regards
Boodle Team
LS
Lynne S's updateReviewer Update
23 Aug 2021, 12:59Hi Boodle and thank you. I have not received any refund as of yet?
Kind regards,
Lynne
Kind regards,
Lynne
LS
Lynne S's update23 Aug 2021, 12:59
Reviewer Update
Hi Boodle and thank you. I have not received any refund as of yet?
Kind regards,
Lynne
Kind regards,
Lynne
Boodle's replyOfficial
23 Aug 2021, 13:27Good Day Lynn,
Thank you for bringing this to our attention.
Kindly note that this matter was referred to our Collections department for further investigation. Please expect feedback from them.
We apologize for any inconvenience caused.
In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353)
Kind Regards
Boodle Team
Boodle's reply23 Aug 2021, 13:27
Official
Good Day Lynn,
Thank you for bringing this to our attention.
Kindly note that this matter was referred to our Collections department for further investigation. Please expect feedback from them.
We apologize for any inconvenience caused.
In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353)
Kind Regards
Boodle Team
Boodle's replyOfficial
26 Aug 2021, 13:50Good Day Lynn,
Thank you for bringing this to our attention.
As per our telephone conversation today, you confirmed that you did receive the funds.
We apologize for any inconvenience caused.
In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353)
Kind Regards
Boodle Team
Boodle's reply26 Aug 2021, 13:50
Official
Good Day Lynn,
Thank you for bringing this to our attention.
As per our telephone conversation today, you confirmed that you did receive the funds.
We apologize for any inconvenience caused.
In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353)
Kind Regards
Boodle Team