LR
Lerato R

1 reviews | Active since Jul 2015

24 Jul 2015, 16:19

balance outstanding after settling account

Boodle dont close your account once you have paid it, instead they want to milk you of every cent that you have!<br> <br> 28 May 2015 final demand email from boodle recieved - final payment of 1413.84 is due. <br> I paid this on the 29 May 2015.<br> 4 June 2015 I recieved email stating arrears with an amount of R 208.42.<br> 29 June 2015 paid the arrears because I figured it must be interest for late payment.<br> 16 July 2015 I recieve another email arrears with an amount of R 153.22 Same day i respond asking what this is about as the account should be closed as i have settled it. No response from boodle.<br> 21 July 2015 recieved another email demanding payment, again rep**** that the account was settled so why is there a balance. No response from boodle<br> 24 July 2015 recieved another email demanding payment, again rep**** that the account was settled so why is there a balance.<br> <br> No response recieved to my emails. Instead i am harrassed with demand for payment for what i dont know as the money i borrowed has been paid with interest. Close this account immediately as I will not pay another cent after i settled this account 2 months ago!!<br>

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Replies (1)
Boodle
Boodle's reply06 Aug 2015, 16:43
Official
Hello XIR,

Good Day Lerato

Thank you for bringing this to our attention.

As per our conversation your account is still outstanding. A breakdown of your balance has been sent via email as per your request. Note that you can contact our Collections team for payments arrangements.

We apologise for any inconvenience caused.

In future should you have any feedback on our service you are most welcome to send the feedback to ***.


Kind Regards,
Nhlanhlenkulu Nkosi
Customer Care Team