Bad Service and no communication

I have paid up short term finance with Boodle had about a million calls from various call centre staff wanting me to take another loan - did the application and then nothing. When i contact them i was told they are having a technical issue and the loans will be processed when sorted out - that was 3 weeks ago. Either they are going to give a loan or not - tired of the run around. What sort of technical problems incapacitates a company for 3 weeks with no resolution - i am very interested to know. if that happened to my company we would have closed doors............