FS
Faith S
1 reviews | Active since Jun 2024
05 Jun 2024, 04:37
Bad help customer service and worried about my personal data
I app**** for a loan Friday the 31 May. They checked my risk ITC Saturday. I got the alert that they are checking my profile. It the 5th June. I have been calling everyday and it seems at their call centre they don’t know what’s happening. I am worried if this is a **** as they have all my details. It’s my 1st time applying with them.
Helpful (0)
Replies (2)0
Replies (2)
Boodle's replyOfficial
05 Jun 2024, 09:23Good Day Faith
Thank you for bringing this to our attention.
As per our conversation, your application has been escalated to the relevant department.
We apologize for any inconvenience caused.
Kind RegardsBoodle Team
Thank you for bringing this to our attention.
As per our conversation, your application has been escalated to the relevant department.
We apologize for any inconvenience caused.
Kind RegardsBoodle Team
Boodle's reply05 Jun 2024, 09:23
Official
Good Day Faith
Thank you for bringing this to our attention.
As per our conversation, your application has been escalated to the relevant department.
We apologize for any inconvenience caused.
Kind RegardsBoodle Team
Thank you for bringing this to our attention.
As per our conversation, your application has been escalated to the relevant department.
We apologize for any inconvenience caused.
Kind RegardsBoodle Team
FS
Faith S's updateReviewer Update
09 Jun 2024, 11:13Boodle they need to improve on the customer care and their processes. Communication with the call center agents is bad they seem not equipped with knowledge and also the process assistance if you don’t do follow up with them you won’t know what’s happening. Their competing with high knowledgeable technical process and quick response competitors. By far boodle assistance it’s a nightmare
FS
Faith S's update09 Jun 2024, 11:13
Reviewer Update
Boodle they need to improve on the customer care and their processes. Communication with the call center agents is bad they seem not equipped with knowledge and also the process assistance if you don’t do follow up with them you won’t know what’s happening. Their competing with high knowledgeable technical process and quick response competitors. By far boodle assistance it’s a nightmare