mM
monya M
1 reviews | Active since Mar 2009
02 Feb 2015, 09:15
Amount deducted not agreed amount
YOU sent me a settlement amount of 2900 something, i agreed for the deduction on the 1 st feb!!!!! NOT the 30th january!!! And then you go snd deduct 3600 something??? HOW DOES THAT WORK??? And in future have one person from you company dedicated to one customer!!! Not all of your operators phoning and phoning!!! If a person does not answer there surely is a pretty damn good reason for it?????? And please go and read my previous complaint as well!!<br>
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Boodle's replyOfficial
05 Feb 2015, 14:57Hello monya,
Good day Monya
Thank you for bringing this to our attention.
Our Collections department has been in contact with you, please be advised that your refund has been processed and the account has been paid up.
We apologise for any inconvenience caused.
In future should you have any feedback on our service you are most welcome to send the feedback to ***.
Kind Regards,
Palesa Nyembe
Customer Care Team Leader
Good day Monya
Thank you for bringing this to our attention.
Our Collections department has been in contact with you, please be advised that your refund has been processed and the account has been paid up.
We apologise for any inconvenience caused.
In future should you have any feedback on our service you are most welcome to send the feedback to ***.
Kind Regards,
Palesa Nyembe
Customer Care Team Leader
Boodle's reply05 Feb 2015, 14:57
Official
Hello monya,
Good day Monya
Thank you for bringing this to our attention.
Our Collections department has been in contact with you, please be advised that your refund has been processed and the account has been paid up.
We apologise for any inconvenience caused.
In future should you have any feedback on our service you are most welcome to send the feedback to ***.
Kind Regards,
Palesa Nyembe
Customer Care Team Leader
Good day Monya
Thank you for bringing this to our attention.
Our Collections department has been in contact with you, please be advised that your refund has been processed and the account has been paid up.
We apologise for any inconvenience caused.
In future should you have any feedback on our service you are most welcome to send the feedback to ***.
Kind Regards,
Palesa Nyembe
Customer Care Team Leader