DF
DANIELLE F
1 reviews | Active since Aug 2015
31 Aug 2015, 14:24
ACCOUNT PAID OFF AND STILL DEDUCTING
Dear Hello Peter,<br> <br> Loan number: ***3<br> <br> An once-off loan application was made on 13/01/2015 to the amount of R500.00 with a 20 day repayment term. Total amount payable on the loan was supposedly R661.75. Since the final loan amount was paid, Boodle keeps on deducting different amounts from my ***.88, R264.27, R198.53, R264.70 and R264.70. Again today I received an sms notification that an amount of R289.10 will be deducted from my account. I need a full refund of monies deducted by them as well as all banking costs involved. This is a total *****!!
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Boodle's replyOfficial
02 Sept 2015, 16:56Hello DFerreira123,
Good day Danielle
Thank you for bringing this to our attention.
As advised your account is still outstanding and we are waiting for proof of payment for further investigation. A breakdown of your balance has been sent via email as per your request. Note that you can contact our Collections team for payments arrangements.
In future should you have any feedback on our service you are most welcome to send the feedback to ***.
Kind Regards,
Palesa Nyembe
Customer Care Teamleader
Good day Danielle
Thank you for bringing this to our attention.
As advised your account is still outstanding and we are waiting for proof of payment for further investigation. A breakdown of your balance has been sent via email as per your request. Note that you can contact our Collections team for payments arrangements.
In future should you have any feedback on our service you are most welcome to send the feedback to ***.
Kind Regards,
Palesa Nyembe
Customer Care Teamleader
Boodle's reply02 Sept 2015, 16:56
Official
Hello DFerreira123,
Good day Danielle
Thank you for bringing this to our attention.
As advised your account is still outstanding and we are waiting for proof of payment for further investigation. A breakdown of your balance has been sent via email as per your request. Note that you can contact our Collections team for payments arrangements.
In future should you have any feedback on our service you are most welcome to send the feedback to ***.
Kind Regards,
Palesa Nyembe
Customer Care Teamleader
Good day Danielle
Thank you for bringing this to our attention.
As advised your account is still outstanding and we are waiting for proof of payment for further investigation. A breakdown of your balance has been sent via email as per your request. Note that you can contact our Collections team for payments arrangements.
In future should you have any feedback on our service you are most welcome to send the feedback to ***.
Kind Regards,
Palesa Nyembe
Customer Care Teamleader