1 reviews | Active since Apr 2011
WORMS in my wheet bix bites...
On Sunday (06/09/2015) I went through to Honeydew Pick 'n Pay and bought a box of WheetBix bites. When I poured myself a bowl on the Monday morning I found a little green worm on top of my cereal.<br> <br> I politely found the e-mail on the pack, and send a rather pleasant e-mail letting them know of the crawler including photo I found. Bokomo has YET to get back to me, and some people would probably tell me to be more patient but I query for an establishment as large as they are do they not have a timed turn over for responses in their customer service department? Unless its usual for people to find WOMS in their boxes of cereal???<br> <br> If that's the case, I'll say it here people stick with Kellogg's at least they consistent with keeping worms out of their cereals, meaning the standard of hygiene at Bokomo is seriously lacking....<br>
We are most perturbed to hear about your unpleasant experience and would like to take this opportunity to extend our heartfelt apology and to thank you for informing us of the experience you had.
It is imperative for us to know when a purchase or service rendered has fallen short of your expectation for Quality and Value are our main priorities. Rest assured your complaint will be forwarded to the relevant factory and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
We appreciate the trouble you went through in bringing this matter to our attention and hope that in spite of the unfortunate experience you had.
Your complaint has since been logged on *** as discussed with our consultant.
Kind Regards
Pioneer Foods Groceries
*** - AF
We are most perturbed to hear about your unpleasant experience and would like to take this opportunity to extend our heartfelt apology and to thank you for informing us of the experience you had.
It is imperative for us to know when a purchase or service rendered has fallen short of your expectation for Quality and Value are our main priorities. Rest assured your complaint will be forwarded to the relevant factory and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
We appreciate the trouble you went through in bringing this matter to our attention and hope that in spite of the unfortunate experience you had.
Your complaint has since been logged on *** as discussed with our consultant.
Kind Regards
Pioneer Foods Groceries
*** - AF