Terrible service

Very disappointed with regards to customer service at bokomo, we bought a 1.5kg pronutro at the beginning of the year and discovered it had a bad odour and taste we then logged a call on the 24th of January only to be told we needed the packaging or receipt of purchase after going through our dustbin we found the packaging, called again to inform them that the packaging has been found, during this whole process we have received only one sms that we have missed a call to which we return to date we have not had any feedback or any form of communication. Least to say this is very disappointing coming from a well established brand.