1 reviews | Active since May 2016

19 May 2016, 05:26

Second time - Off Pronutro

<p>A little more than three months ago I purchased a box of Pronutro from Pick n Pay like I normally do. When I opened the box there was an old oil smell. I made the cereal like I normally do and there was a horrible oily type taste. I returned the box to Pick N Pay for a refund. This weekend a purchased another box of Pronutro this time from Checkers and again I have the exact same smell and awful taste. This is extremely disappointing and really inconvenient to say the least. I now have to go to a store where I don’t normally shop at just to return this box. By the time I have driven there and back the fuel cost would amount to more than the refund. This type of quality from a brand that has been trading for this many years is truly inexcusable because surely those boxes cannot be from the same batch, further what steps of Quality Control are taken to have a repeat of the same problem. I have emailed Bokomo Customer Care and no one has felt the need to respond.</p> <p> </p> <p> </p>

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Replies (1)
Bokomo Foods
Bokomo Foods's reply17 Mar 2017, 08:53
Official

Good Day

We at Pioneer Foods Groceries would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: ***.

Kind Regards
Pioneer Foods Groceries Customer Care

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