1 reviews | Active since Dec 2017
rotten cereal insects found in cereal sealed pack
Good day,
I recently purchased a box of bokomo oats from shoprite checkers in newlands east only to open the box to such a disgusting site which I am now taking public. It's not the first time I've had this experience with the same cereal. This is pathetic and quite disgusting. I have attached pictures of the product.
Good Day Ms S Van Zyl
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this.
Kindly note that we have attempted to contact but the number provided diverts to voicemail.
Please contact us on ***.
A consultant is waiting to take your call.
Kind Regards
Pioneer Foods Groceries
*** - AT
Good Day Ms S Van Zyl
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this.
Kindly note that we have attempted to contact but the number provided diverts to voicemail.
Please contact us on ***.
A consultant is waiting to take your call.
Kind Regards
Pioneer Foods Groceries
*** - AT
Good Day Ms S Van Zyl
We at Pioneer Foods Groceries would like to extend our sincere apologies for the unfitting experience you had with the product.
However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: ***.
Kind Regards
Pioneer Foods Groceries
*** - AT
Good Day Ms S Van Zyl
We at Pioneer Foods Groceries would like to extend our sincere apologies for the unfitting experience you had with the product.
However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: ***.
Kind Regards
Pioneer Foods Groceries
*** - AT