rM
roland M
1 reviews | Active since Jan 2015
09 Mar 2016, 11:19
ProNutro Inedible bits in food
I had the unpleasant sensation of chewing and having to spit out inedible bits of things in every mouthful of ProNutro that I had for breakfeast.<br> <br> I have always bought and enjoyed eating this breakfast for over 20 years and this is the first time I have had this experience. I now think twice about eating it.<br> <br> The cereal is the chocolate variety, wheat free. The marking on the box is PD:23.04.15, BB:23.04.16.<br> <br> Pioneer foods, Bokomo Please recall this batch and remove from the stores. I would appreciate a replacement and a return to confidence and satisfaction in the cereal brand.
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Bokomo Foods's replyOfficial
10 Mar 2016, 13:09Hello rolandrm,
We at Pioneer Foods Groceries would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant:***
Kind Regards
Pioneer Foods Groceries Customer Care Line
*** - LS
We at Pioneer Foods Groceries would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant:***
Kind Regards
Pioneer Foods Groceries Customer Care Line
*** - LS
Bokomo Foods's reply10 Mar 2016, 13:09
Official
Hello rolandrm,
We at Pioneer Foods Groceries would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant:***
Kind Regards
Pioneer Foods Groceries Customer Care Line
*** - LS
We at Pioneer Foods Groceries would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant:***
Kind Regards
Pioneer Foods Groceries Customer Care Line
*** - LS